5 July 2013
During a routine inspection
Written care and treatment plans were in place for each person. The plans provided clear instructions to staff about how the person was to be supported. These were reviewed daily to ensure they were effective.
Effective systems were in place for inducting, training and supporting staff. Staff members were equipped with the right skills to do their job. We found that agency staff and bank staff were managed effectively in order to maintain continuity and quality of service.
There was an effective system to regularly assess and monitor the quality of service that people received and to ensure the provision of safe and appropriate care at all times.