Archived: Areta House

Jon Davey Drive, Treleigh Industrial Estate, Redruth, Cornwall, TR16 4AX

Provided and run by:
Swallowcourt Home Care Limited

All Inspections

2 October 2012

During a routine inspection

People told us that the staff that visit them were usually good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said that they had confidence in the agency, and without exception, all the comments received were positive. Comments from people that used the service included 'No complaints, I am very content and cannot find fault with anything', 'Really excellent care', and 'It is good to be able to stay independent at the same time as being looked after'.

People's privacy, dignity and independence were respected.

People experienced care, treatment and support that met their needs and protected their rights.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were not always protected from the risk of infection because appropriate guidance had not been followed.

People were not protected from unsafe or unsuitable equipment.

People were not always cared for by, suitably qualified, skilled and experienced staff.

People were cared for by staff who were not always supported to deliver care and treatment safely and to an appropriate standard.

People were not protected from the risks of unsafe or inappropriate care and treatment arising from a lack of proper information.