Archived: Raleigh Surgery

Updated 19 December 2017

Raleigh Surgery is situated in the Devon coastal town of Exmouth. Raleigh Practice is comprised of one location.

The practice provides a primary medical service to approximately 4,000 patients of a diverse age group. The 2011 census data showed that majority of the local population identified themselves as being White British.

There is a team of one lead GP (the owner of the practice), supported by two salaried GPs and a regular locum GP. Two are female and two are male. The whole time equivalent is two. The GP team are supported by a practice manager, assistant practice manager, two practice nurses, a health care assistant, a phlebotomist, and additional administration staff.

Patients using the practice also have access to health visitors, counsellors, carer support workers, district nurses, and midwives who visited the practice on a regular basis.

The practice is open from 8am to 6pm Monday to Friday. Appointments are offered between 8.30am until 5.30pm. Extended hours are offered on a Monday and Thursday 7.30am to 8am and on Fridays from 7am to 8am. Outside of these times patients are directed to contact the out of hour’s service and the NHS 111 number. This is in line with local contract arrangements.

The practice offers a range of appointment types including face to face same day appointments, telephone consultations and advance appointments (two weeks in advance) as well as online services such as repeat prescriptions.

The practice has a General Medical Services (GMS) contract with NHS England.

This report relates to the regulatory activities being carried out at the following site:

33 Pines Road

Exmouth

Devon

EX8 5NH

We visited this site during our inspection.

Updated 19 December 2017

This practice is rated as Good overall. (Previous inspection 7 October 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive/focused inspection at Raleigh Surgery on 21 November 2017 as part of our planned inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

The practice should ensure that their external clinical waste bins were secured in place, for example by a chain, to prevent them being removed by unauthorised persons.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 19 December 2017

Updated 19 December 2017

Updated 19 December 2017

Updated 19 December 2017

Updated 19 December 2017

Updated 19 December 2017