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Archived: Freedom Homecare Ltd

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Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 26 October 2011
Inspection Report published 26 October 2011 PDF | 39.31 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 28/09/2011.

Our judgement

Staff receive induction which is relevant to their job role. However to ensure staff are appropriately trained and competent to support and promote people’s choice and independence training in the Mental Capacity Act and the Deprivation of Liberty safeguards must be provided.

User experience

We have not received any comments from people who use the service in respect of this outcome.

Other evidence

We saw policies and procedures relating to staff induction and ongoing training. However it was noted that in some parts the polices and procedures made reference to the Care Standards Act which became obsolete in 2008. It was discussed with the nominated individual and the manager that this should be updated to reflect the current act, the Health and Social Care Act 2008.

Information relating to induction and training was included in the staff handbook and we were told that all staff are given a copy of the handbook.

In the files looked at we saw evidence of staff induction and we told that induction is done over a three or four day period depending on the individual staff members needs.

We were told that currently the agency employed seven care workers and three of those had completed National Vocational Qualification (NVQ) level 2 and a further two members of staff were due to start the training.

We saw a training plan for 2012, which included relevant mandatory training. However it did not include the Mental Capacity Act or the Deprivation of Liberty training. It was discussed with the manager that to ensure staff are appropriately trained and competent to support and promote people’s choice and independence training in the Mental Capacity Act and the Deprivation of Liberty safeguards must be provided.

We were told that staff supervision was undertaken after the first month of work and then would be every three months after that or sooner if individually required. The nominated individual said that new staff work a three month probation period and during that time will have a one to one session and following that a contract would be issued.

We saw evidence of staff supervision in the files looked at.