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Archived: Freedom Homecare Ltd

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Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 26 October 2011
Inspection Report published 26 October 2011 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

To ensure people are suitably qualified and experienced to meet the needs of the people using the service and to ensure their safety all people employed must undergo the recruitment and selection process and have the necessary safety checks.

One of the professional references should be obtained from the person’s last employer.

User experience

We have not received any comments from people who use the service in respect of this outcome.

Other evidence

During this visit we looked at a sample of staff files to check that the service had an effective recruitment and selection process in place.

In the files looked at we saw that they contained a photograph of the individual, proof of identification, an application form and interview records.

We saw that two professional and two personal references had been obtained. However in the files looked at we saw that references had not been obtained from the person’s last employer. In one file we saw that the first professional reference had not been obtained from the person’s last employer and the second professional reference was obtained from an employer in 2006. On examining this person’s employment history she had worked for several different employers since 2006.

Following the visit we received confirmation that the references had been applied for.

We saw arrangements were in place for all staff to be employed subject to Criminal Records Bureau checks being carried out.

We were informed that the agency employed the services of an independent trainer on an intermittent basis. However he had not gone through the recruitment and selection process and had not been subject to a Criminal Records Bureau check. This was discussed with the nominated individual and the manager during this visit and we were assured the process would be started.

The service had only recently been registered with the Care Quality Commission and staff were still working through their probation period. The nominated individual for the service said that once this period was completed contracts would be issued.

There were policies and procedures relating to recruitment and information had been included in the staff handbook.