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Archived: MHA Care at Home - Montgomery Branch

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All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF


Inspection carried out on 25 February 2013

During a routine inspection

People who used the service, owned, rented or had shared ownership of the accommodation where the care was provided. They had access to a bistro, lounge, hobby activities room, library, hairdressers and internet as well as access to twenty four hour care staff on site. Each flat was fitted with a community alarm system.

There were robust person centred systems, processes, policies and procedures in place. Report writing in the care records was neat, up to date and reflected the changes in care that people received. We also found that staff were supported and monitored in their working practice. Training and appraisal programmes were in place.

People we spoke with were aware of procedures and systems on how to raise a concern. People were satisfied that staff or the managers would take action if concerns were raised. People who used the service said that they felt safe and able to tell staff if they had any issues.

We spoke with five people who used the service during our visit. These people were very satisfied with the care and activities within the service. They told us that they were involved in planning their care. One person said �Carers re-assess every week or so,� and �Staff are knowledgeable,� and �I am happy with the care� and �People are very nice here.�