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Dove Caring Ltd

Overall: Good read more about inspection ratings

NBV Enterprise Centre, 6 David Lane, Nottingham, Nottinghamshire, NG6 0JU (0115) 964 8243

Provided and run by:
Dove Caring Ltd

Latest inspection summary

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Background to this inspection

Updated 19 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Dove Caring Limited is a domiciliary care service that provides personal care and support for adults living in their own homes. At the time of our inspection the service was providing support for two people. The service covered Nottingham and the surrounding areas.

The provider was also the manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the registered persons 48hours’ notice because they are sometimes out of the office supporting staff or visiting people who use the service. The office inspection took place on 6 and 15 February 2019.

What we did:

Before the inspection we examined the information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about. We also invited feedback from the commissioning bodies who contributed to purchasing some of the care provided by the service. We did this so that they could tell us their views about how well the service was meeting people’s needs and wishes.

On our first day of inspection we had agreed to meet the registered persons at their office, but they arrived over two hours later than planned. This was a repeat of what had happened during our last inspection. The registered persons did not communicate effectively with us about the delay.

We visited one person at their home and spoke with another by telephone. We spoke with the registered manager at the office and both staff members after our office inspection. In addition, we looked at the care plans of both people who used the service and any associated daily records such as the daily log and medicine administration records (MARs). We looked at both staff files as well as a range of records relating to the running of the service such as duration of care calls, staffing, quality audits and training records.

Overall inspection

Good

Updated 19 March 2019

About the service:

Dove Caring Limited is a domiciliary care service that provides personal care and support for adults living in their own homes. At the time of our inspection the service was providing support for two people. The service covered Nottingham and the surrounding areas.

People’s experience of using this service:

The provider had improved their systems that were in place to monitor and review the quality of care people received. This was an improvement from our last inspection and the provider was no longer in breach of Regulation 17 HSCA (Regulated Activities) Regulations 2014 Good governance.

Safe recruitment procedures were now followed and appropriate pre-employment checks were made. This was an improvement from our last inspection and the provider was no longer in breach of Regulation 19 (Regulated Activities) Regulations 2014 Fit and proper persons employed.

People were very satisfied with all aspects of the service provided and spoke highly of both care staff and the registered manager. People who used the service told us they were treated with compassion and kindness and that their privacy and dignity were respected.

Risks to people’s safety had been assessed so they were supported to stay safe while their freedom was respected. Staff had received training in keeping people safe. There were systems and processes to safeguard people from situations in which they may experience abuse including physical harm.

Staff had received all the training required to support people safely but did not receive regular supervision and annual appraisals.

Care files had improved since our last inspection. They contained more detail and included personal histories and files were reviewed regularly.

People were protected by there being arrangements to prevent and control infection. People were supported to eat and drink sufficient amounts to meet their nutritional needs.

People had been supported to live healthier lives by being supported to have suitable access to healthcare services so that they received on-going healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service regularly visited people in their homes and sought feedback about the service they received.

No complaints had been received in the last 12 months. People had access to information about lay advocates if necessary.

The service had a small staff team of two care staff and a registered manager. All staff delivered care calls.

Good team work was promoted and care staff were supported to speak out if they had any concerns about people not being treated in the right way. Staff were clear about the vision and values of the service. In addition, the registered manager worked in partnership with other agencies to support the development of joined-up care.

More information is available in the full report.

Rating at last inspection:

Requires improvement June 2018.

Why we inspected:

This was a follow up inspection as the previous inspection found there were breaches of our Regulations. There was a breach of Regulation 17 HSCA (Regulated Activities) Regulations 2014 Good governance and a breach of Regulation 19 HSCA (Regulated Activities) Regulations 2014 Fit and proper persons employed.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.