The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: ASLN

Unit 1, 14 Green Lane, Kettering, Northamptonshire, NN16 0DA (01536) 417684

Provided and run by:
Avens Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

16 August 2013

During an inspection looking at part of the service

During this inspection we did not speak to any people that used the service.

We made this visit to check if the provider had made the required improvements we asked them to make when we last inspected on 28 June 2013.

During this visit we found that the provider had made the required improvements to the way they recruited staff.

28 June 2013

During a routine inspection

We spoke with 12 people that used the service and five relatives. We were also given a written submission by another relative. People that used the service told us that they were happy with the care and support they received. One person we spoke with told us that care staff were punctual and reliable and the quality of the service was excellent. Another person said, 'My care staff are brilliant. They always help me with a smile.' A relative wrote, 'My husband and I consider ourselves very fortunate that our daughter is so well cared for in supported living.'

We saw the provider had taken adequate steps to protect the people they cared for and their care staff from harm.

The provider showed us their quality assurance programme which made sure the safety and comfort of the people they cared for were maintained and any problems were quickly resolved.

We found that the provider needed to make improvements to their recruitment procedures so these included all relevant pre-employment checks.

19 October 2012

During a routine inspection

This inspection was part of the routine CQC annual inspection programme.

People who used this provider told us that they were able to make decisions about their day to day lives and that their independence was promoted. Comments included, 'my carer is very good', 'they give me the support when I need it', 'When I am bored I know I have my carer to talk things through' because they 'never get angry' and are 'lovely people' We spoke with three carers who said the training they received was excellent and gave them a good understanding of how to meet people's needs and what to do if there were any problems. Support plans were detailed and took account of people's individual needs and how this would be supported. We saw the provider had taken adequate steps to protect the people they cared for and their carers from harm. The provider showed us their quality assurance programme which made sure the safety and comfort of the people they cared for were maintained and any problems were quickly resolved.