Archived: The Zita West Clinic

We found that cleanliness and infection control procedures were in place and were being used consistently as this was confirmed by all of the staff we spoke with who worked at the clinic. When we looked around the clinic, we found it to be clean and well-maintained.

We found that the clinic undertook relevant checks prior to appointing new staff, in terms of taking up of references, Disclosure and Barring Service (DBS) checking and checking the professional registration of nursing staff. This showed that the clinic had effective procedures in place for ensuring that it only employed staff who were suitably qualified and fit to work with people who used the clinic.

The clinic had an effective complaints process in place which encouraged people to raise concerns and responded appropriately to them. We found that action was taken in relation to lessons learnt from concerns raised.