Archived: Goddard Hall

People told us they were satisfied with the support they received. Comments included, 'I am happy with things; staff are very good' and 'They help me to do the things that I want to do'.

People using the service had opportunities to express their views and opinions about their care and support. This included being involved in making decisions about their individual support needs and about their daily lives.

People told us there were enough staff to provide support when they needed it. Comments included, 'I talk to staff about what I would like to do or where I would like to go and they sort it out' and 'Staff are the best'. During our visit we observed staff interacting with people in a friendly, kind and respectful way. Staff told us there were sufficient numbers of staff to flexibly meet people's needs.

People were encouraged to discuss any concerns. They told us they were happy and had no complaints. Comments included, 'I can talk to my key worker if I have a problem' and 'We talk about things at our meetings; if there is anything it always get sorted'.

told us they were happy with the way staff supported them and the tasks they carried out for them.

Those we spoke with said the staff knew what support they required and did everything that was needed for them. One person told us, 'The staff here recognise when I am becoming unwell before I do.'

We spoke with six staff. They told us they had received relevant training and understood how to report abuse they were aware of. They felt supported in their job and received regular supervision from their manager.

We asked people who used the service about the skills of the support workers. They told us the staff worked very hard and knew how to do their job.

We spoke to people about the service they received with regards to their involvement in the quality of the service. They told us they completed a questionnaire each year and were able to contact the manager if they ever had a problem with the service.