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Archived: Georgina House Domiciliary Care Agency

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 15 January 2014

During a routine inspection

During our inspection we spoke with five people who used the service or their relatives. We asked them about the care and support they received from this service. One person told us, "The carers are excellent, they give (my relative) confidence to get up." Another person said the care staff were, "First class."

We looked at the records relating to their care and welfare. These showed that people's needs were assessed and that care plans were in place showing how those needs were met. There were risk assessments in place to ensure that care was delivered safely.

The service maintained accurate records about the people they supported, their staff and the premises which demonstrated that procedures were in place and being followed to ensure the safety of people who used the service.

Inspection carried out on 30 November 2012

During a routine inspection

We visited the office premises of the service and also spoke on the telephone with three people who used the service and the relatives of two others.

They all told us that the care and support was very good. One person said that their carers were, "Excellent." Another person we spoke with told us the service was "Better than the last one." We looked at care records held in the office which detailed the care and support given. People we spoke with confirmed they had been involved in discussing their care and support and had their own copy of the care plans.

We looked at staff training records. These showed that staff had been given a range of training to ensure that they had the necessary skills to carry out their job.