• Community
  • Community substance misuse service

Archived: Metro Court

150 High Street, West Bromwich, West Midlands, B70 6JJ (0121) 233 7400

Provided and run by:
Swanswell Charitable Trust

All Inspections

22 February 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. We spoke with three people, five members of staff, and managers within the service.

People we spoke with told us they were happy with the services and were always given information about treatment options and consulted on their treatment plans. One person told us, 'I got a really good service and was involved in planning my treatment.'

Records showed that care and treatment was delivered in line with people's care plans. One person said, 'I had a copy of my care plan so I was able to share it with my family.'

Records showed that processes were in place to keep people safe and staff knew how to report abuse to keep people safe from harm. All the people we spoke to told us that they felt safe using the services.

Records showed that the provider had processes in place to support and develop staff to work with their clients.

The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.