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Community Integrated Care, Southern Regional Office Good

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Inspection report

Date of Inspection: 19 November 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 77.54 KB

Overview

Inspection carried out on 19 November 2013

During a routine inspection

People using the service told us they were happy with the care and support they received and they were positive about the staff team.

Records we reviewed showed us that people had a detailed plan of care that included individual needs and wishes as well as their physical and emotional healthcare needs. We saw that care plans were kept under regular review.

People were protected from the risk of abuse or harm by there being safeguarding policies and procedures in place and by staff knowing how and when to use them.

Risks to people's safety were assessed and plans to reduce and monitor risks to both people using the service and others were recorded.

We saw there was a caring and experienced staff team and that staff were well supported and trained to carry out their duties safely and effectively.

Quality audits were carried out at regular intervals to ensure each service was kept under review. Outcomes from the last audits were positive.

People we spoke with told us they were "very happy with my carer" and "the staff are very kind to us".