The Care Quality Commission
  • Dentist
  • Dentist

Archived: Start Smiling

5 Market Place, Ingatestone, Essex, CM4 0BY (01277) 353456

Provided and run by:
Dr John William George Adams

Important: The provider of this service changed. See new profile

All Inspections

11 December 2013

During a routine inspection

We spoke with two people who used the service. They told us they were given clear information about their planned treatment and the estimated costs. We saw evidence of this in the patient records that we looked at. One person said, 'They explained everything, the options, the risks and consequences of each so I could decide. The fees were included in the treatment plan and it was detailed and clear.'

People's privacy and dignity was respected and the service was wheelchair accessible. People told us that they were satisfied with the treatment they received at the service. One person said, 'I have been coming here for 15 years and have had very good treatment. It is excellent.'

There were effective systems in place to reduce the risk and spread of infection. People told us they always found the premises to be clean and staff to be appropriately dressed. Staff were suitably trained and supported to deliver treatment safely and to an appropriate standard. People spoke in a complimentary way about the staff, describing them as 'very caring and kind', or as 'wonderful and very calm'.

There was an effective complaints system in place. Comments and complaints people made were responded to appropriately. Information on a range of areas, including how to make a complaint was available on the provider's website.