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Inspection report

Date of Inspection: 23 July 2011
Date of Publication: 17 July 2012
Inspection Report published 17 July 2012 PDF


Inspection carried out on 23 July 2011

During a routine inspection

The people who used the service at Glebe Villa had dementia and a learning disability and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences people had we used SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allowed us to spend time watching what was going on in the service and helped us to record how people spend their time, the type of support they got and whether they had positive experiences. Some people using the service were able to tell us about their experiences and we also spoke with relatives and other health professionals.

People told us they liked living in Glebe Villa. They told us that the staff were supportive and caring. .People told us that they were given the choice to participate in activities or decline. One person said �I am very happy here. I prefer to stay in my room and watch television. I do paintings too and I like it.�

People told us that staff enabled them to be part of the community. For example, staff accompanied them on shopping trips.

People said that staff respected them and would ask their permission before making any decision for them. People said that staff would ask them first before giving their information to an outsider.

People said that they were able to choose when to rise and retire and when to have a bath or shower.

People said that they felt safe living in the home. People said they were involved with the running of the home and would complain to the manager if they were not happy with any of the services provided for them. Two people said �We are always involved in what is going on here. Another person said �Staff support me with anything I ask them to do for me but I am independent�.

We observed a staff member interacting with people in an inclusive way. For example the staff member asked the person to join other people in their conversation in the lounge so they didn�t feel isolated.

We observed staff offering people choices about how they wanted to spend their time and what food and drink they wanted.

We observed people accessing the kitchen area without restrictions. Staff we spoke with told us that people were supported to do things that they were able to do. For example, making a drink for themselves and other people.

During our visit we observed people going out to Day centres for the day�s activities. We were concerned that a senior member of staff used inappropriate language when a person using the service wanted to go out as well. This showed lack of respect and concerned us that this use of language could be seen as acceptable by other staff working in the home.