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Inspection report

Date of Inspection: 5 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF


Inspection carried out on 5 July 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. These included observing how people were supported, spending time with people and talking with them.

Although six people live at Glebe Villa, there were only three people present during our visit. We spoke with these people, the manager and a member of staff.

People were happy and relaxed during our visit. They told us staff always asked if they were ready to be assisted with their care needs. Records showed people were encouraged to be active and be part of the local community. People were able to engage in a wide range of activities.

We spoke with five relatives who all spoke positively about the support their relatives received. Comments included, �I am happy with the way the staff look after my relative. The staff have the skills to look after them well." Another relative said �staff are brilliant. My relative has developed a lot of skills since they have been at Glebe Villa because they have helped them�.

The provider did not have suitable arrangement in place to ensure persons employed were appropriately supported to meet people�s needs. This put people at risk of receiving unsafe or unsuitable care.

We found systems were in place to ensure people were safeguarded from abuse.

The provider had an effective system to regularly assess and monitor the quality of service that people received.