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Archived: Andrews Dental Care

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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF | 74.57 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 October 2013, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that patients received and the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

Patients had opportunities to complete surveys or comments slips when they attended the surgery.

Patient leaflets are available in the reception area.

The practice maintained a website at http://www.andrewsdentalcare.co.uk . This site gave comprehensive information on the practice including costs and treatments available.

We saw that all staff were registered with the General Dentist Council (GDC).

Patients we spoke with told us that they knew how to raise concerns with the surgery. We saw that that the complaints procedure was on an information notice board.

All the patients we spoke with told us that they were extremely happy with the service they received.

In addition to the patient survey, the provider had an effective process for assessing and monitoring the quality of service. The practice manager maintained a schedule of audits and checks covering key aspects of the surgery. These included infection prevention and control, cleaning standards and patient waiting times. Audits were thorough, well documented and findings were acted upon.

Records showed systems were in place for high risk areas which used external accredited contractors to check for compliance which included checks on water systems for legionella. These records also showed the action that had been carried out by the practice in relation to the contractors' recommendations.