Archived: Samedaydoctor London City Clinic

Staff asked for patients' consent before people provided any care or treatment and the provider acted in accordance with their wishes.

The provider assessed people's needs and care and treatment was planned and delivered in line with their individual treatment plan. It was also delivered in a way that was intended to ensure people's safety and welfare.

The clinic's medication systems were well managed.

There were enough qualified, skilled and experienced staff to meet people's needs.

The provider had an effective complaints system in place and any comments and complaints people made were responded to appropriately.

People who use the service were given appropriate information and support regarding their care or treatment. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People were cared for in a clean, hygienic environment and there were effective systems in place to reduce the risk and spread of infection.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff received regular supervision and appraisals and they were able to access regular professional training.

There were appropriate quality assurance systems in place. People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.