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Inspection report

Date of Inspection: 21 May 2014
Date of Publication: 24 June 2014
Inspection Report published 24 June 2014 PDF

Overview

Inspection carried out on 21 May 2014

During a routine inspection

The inspection team was made up of one inspector. We set out to answer our five key questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found.

If you wish to see the evidence that supports our summary please read the full report.

Is the service safe?

People told us they felt safe and we found that procedures were in place that protected people from abuse. One person said, �I feel safe and have no problems.� Staff told us they enjoyed their work and were appropriately trained. Risk assessments were reviewed and updated regularly to ensure that people�s needs were met safely.

Is the service effective?

We observed a good rapport between staff and people who used the service. The five staff we spoke with demonstrated a good understanding of people�s individual needs. Care plans were up to date and a range of health care professionals were accessed when required. One person told us, �Everyone looks after you and if you want anything, you have just got to ask.�

Is the service caring?

We saw that people were supported by staff who were kind and respectful. One person commented, �The staff are really nice. They are all so kind.� Care records showed that people�s individual choices were noted and followed. One relative told us, �X is kept lovely and clean.�

Is the service responsive?

People received an assessment prior to living at Burman House and care records included detailed information about people�s needs and preferences. We saw that care was provided in a way that was intended to ensure people�s safety and welfare. Staff were not rushed and spent quality time with people during the day.

Is the service well led?

The provider had a number of systems in place to ensure that the quality of the service was regularly assessed. For example, people and staff were asked for feedback about aspects of the service every year and at regular meetings. Staff demonstrated knowledge of their roles and responsibilities. There was evidence that the provider took action to improve the service when this was required.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.