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All reports

Inspection report

Date of Inspection: 6 June 2012
Date of Publication: 25 June 2012
Inspection Report published 25 June 2012 PDF

Overview

Inspection carried out on 6 June 2012

During a routine inspection

All people that we spoke with said that their support and care needs were safely and appropriately met by respectful staff who were skilled and knowledgeable to do their job.

People said they were satisfied with the standard of their support and care. One person summarised this by saying, "Everything is lovely here, (including) the staff and the food. What more can you ask for?"

People also told us that they were given opportunities to make choices about how they spent their day, including the time they chose to get up and when they wanted to go to bed.

People we spoke with said they liked their room and said they felt "Safe". They told us that this was due to both the security of the premises and because how they were treated by the staff.

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. Before our visit on 06 June 2012, we spoke with a member of the local authority, who told us that they had no concerns about the standards of care and service provided at Burman House.

During our visit, we spoke with a visiting health care professional who told us that people who used the service had experienced a good standard of care and treatment.