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Inspection report

Date of Inspection: 13 September 2011
Date of Publication: 20 October 2011
Inspection Report published 20 October 2011 PDF

Overview

Inspection carried out on 13 September 2011

During a routine inspection

When we visited Weavers Court, we were invited to see and to talk with two people who live in their flats on site and we spoke to another person in a communal area.

They all stated that they felt as if they were in a �five star hotel�. They were very happy with the accommodation they live in. One of people told us: �You could not wish for anything better. They (staff) respond straight away when we call them.�

The third person we spoke with explained that they were very confident that �staff know what they are doing,� and all three of them confirmed that staff were very good.

One person stated that they were happy with the arrangement for medication, for the preparation of meals and the provision of cooked lunch on site.

All three people told us that staff helped them with the care according to the agreed care plans. One person had two allocated time slots, the other person had three and one person had one slot of time. All three stated that they could call staff any time, day or night, if any kind of emergency occurred.

All people with whom we spoke stated that they felt safe, well protected and very comfortable in this supportive environment.

All comments that people provided in the last survey related to minor issues about how to further improve service and provisions. For example, one of the comments was about cutting the branches of the tree in the communal garden. The manager explained that a gardener was already contracted for this and that only the right time for trimming the tree was being waited for.