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Archived: The Devonshire Resource Centre

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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

User experience

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke with one relative who told us that their relative's needs were met. They told us that changes to those needs were identified quickly and addressed by the agency, but not changed without consultation with the family.

One relative had written to the Center recently and excerpts of the letter were as follows, "The home support is provided by carers he knows well. This is a great relief to me as they look after him in his own surroundings and take him for walks and places of interest."

Other evidence

Age UK Wirral operate from the Devonshire Resource Centre. The Home Care service is registered to support people with their personal care needs. Currently only two people need personal care and support. We looked at two care plans and we found that they both followed the same structure. We saw that contact details were available, any information in respect of other services that they may use, like meals on wheels or respite care had been recorded.

People's needs had been identified for their physical and mental health, memory, aggression, mobility and personal care needs. We saw that manual handling assessments had taken place and people had been assessed for the risk of falls. One file did not clearly identify the staff action in respect of falls even though the person had been identified as high risk. We spoke with the manager about this who told us that should people fall the organisation has a no lifting policy. He told us that homecare staff worked alone and they would not lift the person, but call the emergency services. We asked the manager to make this clear in the plan.