Archived: Alabaré Christian Care and Support

The manager told us "I meet with all my senior staff every week and we talk about every one we care for. I think it's important I know what's going on in the service."

We asked people about the care and support that they received. People told us 'I try to look after myself and they help me. I go to a lot of their events so I feel I know them well. It's a very good service."

The manager told us the support people received from staff was often activity bases rather than personal care. The manager said "we tend to remind people to have showers than actually assist them.'

We saw that the manager monitored and analysed the levels of accidents, incidents and complaints to ensure people who lived in their own home were safe.

We asked one person if they thought that there was enough staff on duty even at weekends. They told us that they thought there was sufficient staff. One person said "they help me when I need them".

The manager told us "we are a small staff team so we know each other and the people we support really well. I make sure staff feel they have enough time to work with people without being rushed".

We checked the staff rotas and spoke with staff members to see if people benefited from there being enough staff on duty to meet their needs. We found this was the case.