The Care Quality Commission
  • Dentist
  • Dentist

Archived: Michael Shipway & Associates

17 Ormond Terrace, Regent Street, Cheltenham, Gloucestershire, GL50 1HR (01242) 522161

Provided and run by:
Mr. Michael Shipway

Important: The provider of this service changed. See new profile

All Inspections

7 January 2014

During a routine inspection

When we visited Michael Shipway & Associates dental practice we spoke to three patients, two dentists, two dental nurses and the practice manager. We looked at the decontamination room where instruments were sterilised, treatment records and procedures. The patients told us that the dentists had always asked about their medical history at every visit and explained their treatment to them in detail, which had included the costs. We found that treatment plan letters provided patients with information about their treatment and the costs. We spoke to three patients they told us "superb dentist I cannot fault the practice", "very good dentist explained all the options" and "excellent treatment always explains everything and staff all polite".

Staff knew about safeguarding patients and additional training had been planned with regard to vulnerable adults. There were effective systems in place to reduce the risk of infection and clinical staff knew about the decontamination procedures. Some systems in the practice had been audited and patient's views had been sought to help ensure that quality assurance was completed.