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Archived: Safehands Care Limited Warrington

Unit 17, Crest Medical Building, Chesford Grange, Warrington, Cheshire, WA1 4RQ (01925) 859700

Provided and run by:
Safehands Care Limited

All Inspections

17 September 2013

During a routine inspection

People spoken with said that the senior staff had discussed care plans with them and a copy of the plans were present in the homes of people we visited. They said that staff were "really great" and " they treat me very respectfully". Comments such as " staff are excellent" " I wish I could marry them all, they are wonderful" and " I look forward to their visits" were made. People spoken with said that they knew who to speak with if they had any issues or concerns. They said " I can sort things out with the people in the office" and " I have no complaints staff are just marvellous."

7 February 2013

During a routine inspection

We spoke with five people who used the service. They told us they felt that the service was personalised and met their individual need. They told us that they had received information about their planned care and support and had discussed it with the agency. They told us they felt able to discuss the service provision at any time. One person commented on how flexible the service was to their needs and said changes could be made at short notice.

They told us that the care workers were very nice. Comments included, 'Staff are warm and responsive', 'Staff have supported me and improved my outlook on life', "They look after me very well' and 'They are very respectful of personal dignity.'

People told us that they felt safe and that their wellbeing was protected.

The people we talked with spoke highly of the care staff; they reported that they provided good care and had the right skills. Comments included, "staff are nice and kind", "staff know what they are doing and do it well" and "they are a nice bunch of people who really care about us all."