13 January 2014
During a routine inspection
A parent told us "I don't worry with our support worker, they feed our child, are confident in medication and deal with all their needs, they watch, listen and are very careful". We found that care was delivered to meet the needs of the child and to support their families as described in their care plan and needs assessment. A parent said "they (staff) know my child's care plan backwards I couldn't be happier with the service".
We found that children were supported by staff who were appropriately trained and knowledgeable about medication administration. People we spoke to told us they were satisfied with the way medicines were managed.
The provider had procedures in place to ensure that Staff who were recruited were of good character and had the appropriate skills and training to meet the needs of the children they supported. A parent said "they (staff) are wonderful, they are trained and knowledgeable and flexible".
The provider had an effective system in place to assess and monitor the quality of the service provided and this included obtaining and acting on the views and experience of people who use the service.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.