• Care Home
  • Care home

Archived: Latimer Lodge Also known as Yeovil Care Community

Overall: Good read more about inspection ratings

38 Preston Road, Yeovil, Somerset, BA21 3AQ (01935) 317813

Provided and run by:
Carlauren Care Ltd

All Inspections

12 January 2018

During a routine inspection

This inspection took place on 12 January 2018 and 17 January 2018. The service was registered on 9 December 2016. This was the first inspection of the service and was unannounced.

Latimer Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Latimer Lodge is registered as a care home without nursing for a maximum of 15 people. There are two double bedrooms for people who choose to share accommodation.

The home had been completely refurbished before registration in December 2016. The home had been up-dated and decorated to provide accommodation of a very high standard. The 13 bedrooms varied in size and two were designed to offer accommodation for two people if they chose to share. All en-suite facilities and bathrooms were luxurious and contained state of the art equipment and finishes. The home had won an external award for the design and implementation of building plans.

The service is also registered to provide personal care to people in their own homes (domiciliary care). We announced our intention to inspect the domiciliary service when we visited the home and carried out the inspection on the 17 January.

The domiciliary care service is run from an office in the home. Not everyone using this service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. All staff were recruited, trained and supervised to standards required by the regulated activities.

The service is registered to offer support to older people, people with a physical disability or those living with dementia or sensory impairment. The domiciliary care service can also offer support to younger adults. Four people were receiving personal care and two other people received domestic or companionship support.

There were two registered managers in post. The residential home and the domiciliary care service each had a dedicated registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

At this inspection the service was rated Good.

People felt safe at the home and with the staff who supported them. One person said “Peace of mind. It was what was behind the move here. And we have it in buckets.” A visitor said “I have no worries about my [relative]. I know they are alright here.”

There were systems and processes in place to minimise risks to people. These included a robust recruitment system and managers and staff who were trained and effective in protecting people from potential abuse. There were adequate numbers of staff available to meet people’s needs promptly.

In the community there were sufficient staff to provide people with prompt visits by a regular care team.

People had access to a good diet which met their needs and preferences. People were offered a choice of food cooked from very good quality ingredients and presented in an attractive and appetising manner

People received effective care from staff who had the skills and knowledge to meet their needs. Staff monitored people’s health and well- being. People had access to healthcare professionals according to their needs.

People were supported to have maximum control and choice of their lives and staff supported them to be as independent as possible.

People were supported by staff who were kind and caring. The small home and dedicated domiciliary care staff meant people were well known to staff and received personal attention in all matters.

People were able to make choices about their day to day routines. People had access to a range of organised and informal activities which provided them with mental and social stimulation.

People received care at the end of their lives that was kind and compassionate. Staff worked with other organisations to ensure high standards of care and support that supported people and their families.

The home was well led by a team of experienced and well qualified registered managers. The provider offered support and resources to enable the services to continue to develop and maintain high standards of care.