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Archived: Napier Road

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF | 72 KB


Inspection carried out on 11 December 2013

During a routine inspection

During this inspection of Napier Road on 11 December 2013, we spoke with people who used the service about their experiences of the support and treatment they received. They confirmed that they were given sufficient information to make informed choices about their treatment options, and were fully involved in setting personal goals throughout their treatment. The records we looked at confirmed this.

People who used the service said that staff were respectful and treated them with dignity. We found the accommodation was clean and comfortable and provided people with the facility for quiet time to reflect on work which was required as part of their treatment plan. There was a maintenance programme in place to ensure the premises and any equipment available to people who used the service, was safe and suitable for use. One person using the service told us, "It's the best thing ever, a brilliant programme."

The provider had a complaints policy that was made available to everyone who used the service, and we noted that the provider responded appropriately to complaints and concerns that were raised with them.

Records were well maintained and stored securely, both electronically and as paper documents.