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Archived: Grove Road

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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 12 February 2014
Inspection Report published 12 February 2014 PDF | 82.11 KB


Inspection carried out on 17 January 2014

During a routine inspection

During our inspection of Grove Road, we spoke with people using the service about their experiences. They told us they felt well cared for by an effective and knowledgeable staff team who they respected. They told us they felt they were achieving what they wanted to by using the service. They said they understood everything they had agreed to as part of their treatment, as it had been well explained to them. One person said: "I realised very quickly how good it is here and the benefit it's doing." Another person said: "The counsellors are from the right background and have exactly the right approach to be most effective." A third person said: "I give this place a glowing reference."

We saw that each person received an assessment of their care and treatment needs, including any risks associated with their care provision. In all the cases we looked at, we found that the care provided matched with the care required and this was what people had agreed to. We saw that their care was provided by a sufficient number of suitably qualified and trained staff.

We also saw there was an effective complaints system available. Comments and complaints people made were responded to appropriately.

We found the premises was in a good state of repair and some measures were in place to ensure it was adequately maintained. However, some additional measures to minimise the risk of harm from fire were lacking.