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Archived: Allied Healthcare - Eastbourne

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 85.03 KB

Overview

Inspection carried out on 7 November 2012

During a routine inspection

People we spoke with who used the service told us they were happy with the care provided. One person told us “All the carers I have are lovely, I can’t fault them.” Another told us “They are brilliant, it’s a shame they can be a bit late, it is not their fault, It is usually because they are stuck in traffic or have a long way to travel, but it does seem to happen a bit.” A relative spoken with told us that the family were very happy and had not had any concerns during the time their relative had been receiving care from the agency.

We found that care plans were personalised, and clearly documented the needs of people. Care was provided to meet individual needs. Medication policies and protocols had been followed, and staff were receiving appropriate training to provide care. The provider had appropriate systems in place to monitor and improve the service.