Archived: Ridgewell Avenue

People said that they were treated with dignity and respect. People told us that they were involved in the planning of their care at PCP Luton. One person said: 'They do involve you in the care plan and they are really supportive'.

Safeguarding procedures were in place and staff had been trained in safeguarding. People said that they felt safe at PCP Luton. One person told us, 'I have every confidence in the staff. I feel very safe here'.

Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. Everyone we spoke to said that they were happy with the service.

We used a number of different methods to help us understand the experiences of people using the service and were able to observe staff supporting people.

Staff showed an understanding of people's needs and preferences and we saw that staff were polite when speaking with people. One person spoken to said 'I have been fully informed about my treatment plan and the counsellors are always approachable if I want to change something.'

We found that the staff at the home were well trained and supported to undertake their role and responsibilities.

We found that the provider had systems in place to assess and monitor the quality of the service provided.