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Archived: Henry Road

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Inspection report

Date of Inspection: 5 March 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 68.88 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 5 March 2014, observed how people were being cared for, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider took account of complaints and comments to improve the service, we reviewed their complaints received this year and they showed they took swift action to address any concerns people raised.

The provider had completed satisfaction questionnaires from people who used the service and from their families and representatives. When people left the programme they were asked to complete an exit questionnaire. We looked at several of these and found that they were all very positive about the treatment programme and complimentary about the staff. Comments reflected how people had gained hope from the programme and for the first time ever had felt empowered to change their lives.

People who attended the treatment centre had numerous opportunities through discussion groups and meetings, to share their opinions and views or raise concerns about the programme. There was a comments box situated in the main communal area, which provided a system for people to raise matters anonymously if they preferred. This box was emptied each week before the ‘service user meeting’ so that any topics of concern that were identified could be shared and discussed further, if this was appropriate.

The service also held family support workshops each month which provided another forum for people to share their views. Families and representatives of people who used this service were also asked to complete questionnaires. We noted that those that we had looked at had all made reference to the reassurance they felt as a result of the support they received from the provider.

We found that the provider carried out environmental and domestic health and safety audits twice a week. This included checking fire equipment and water temperatures as well as general maintenance checks.