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Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 86.14 KB

Overview

Inspection carried out on 10 September 2013

During a routine inspection

During the inspection, we spoke with two people who use the service. They told us the staff always asked them before they provided care and the staff were clear at explaining things to them. They told us they were happy at the home. They also told us they took part in activities and were given a choice of food and drink.

We found that people were asked for consent and the provider acted in accordance with peoples’ wishes. People who use the service received care in a way that met their needs and preferences.

The people we spoke with told us they felt the home was clean and well maintained. They told us their rooms were regularly cleaned. We found that the provider did not have suitable arrangements in place to ensure the appropriate standards were being followed in relation to the provision of hand wash sinks and the storage of reusable items and linen.

The people we spoke with told us they were happy with the staff. They told us the staff were friendly and did what was asked of them. They also told us they had no concerns about the services they received and they would speak to the staff if they had any concerns.

We found that people were cared for by staff that had been through the appropriate recruitment checks. There was an effective complaints system available, in case anyone wished to raise a complaint.