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Birchfield Dental Practice (New Milton)

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 76.24 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 26 June 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us they were encouraged and supported to attend training courses regarding their continuing professional development. We were shown records that showed staff had attended and completed a variety of courses. Examples of these were; safeguarding vulnerable adults and children, consent and the mental capacity act 2005, radiography and radiation protection, health and safety and basic life support.

People we spoke with expressed confidence in the abilities and competencies of the staff at the practice. One person we spoke with told us, “The staff are very good, always friendly and patient when they need to explain things to me”.

During our inspection visit we spoke with two dental staff concerning the support and guidance they received from their management team at the practice. They told us they found the management team approachable and very supportive. They told us the practice held monthly staff meetings and they felt they could raise any issues at these meetings and their concerns would be listened to and acted on. We saw minutes of the monthly staff meetings that were initialled by each member of staff to confirm they had read and understood them.

We saw records that showed staff received a personal development plan to ensure their continued professional development. Records we saw showed these plans were reviewed annually.

Staff we spoke with told us they received competency based annual appraisal reviews which they said were conducted positively. We saw completed staff appraisals that were detailed and showed the staff member could contribute to the process.

Staff told us the manager completed spot checks on their performance once a quarter. They stated these checks provided support and guidance for them and ensured they delivered their service to the best of their ability.

We looked at records that showed dental practitioners and other dental staff had opportunities to attend and undertake regular training. Dental staff need to do this in order to remain on the register of the General Dental Council.

This all showed that staff received appropriate professional development.