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Birchfield Dental Practice (New Milton)

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Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 76.24 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 26 June 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw that the provider had made the service as accessible to people as possible. The practice had a low level ramp to the front door that ensured people who used wheelchairs and/or with restricted mobility needs could access the practice easily. During our visit we observed people who used wheelchairs and had restricted mobility needs. We observed that for these people the ground floor layout enabled them to easily access the dental surgeries. We noted the downstairs toilets were large enough to accommodate wheelchairs.

During our inspection at Birchfield Dental Practice we spoke with five patients who used their services. People told us they attended the practice for regular and routine treatment and check-ups. They told us any treatment they required was always explained to them in a manner they found informative and clear.

We saw there was a range of information and advice leaflets in the reception and waiting room areas. For example we saw leaflets concerning patient choice, patient rights and responsibilities, information on fillings and a leaflet on how to comment or complain. We noted the opening times were clearly displayed outside the front entrance door. People we spoke with told us the practice also ran a late Monday evening session to accommodate individuals who may not be able to attend during the day. One person we spoke with told us they found this service, “Very helpful”.

People we spoke with on the day of our visit told us that they had been able to make appointments easily. They told us the practice sent e mail and telephone call reminders to make sure they knew when their appointment was.

People told us they did not have to wait for lengthy periods for an appointment and knew the procedure for making an emergency appointment, although none of the people we spoke with had needed emergency treatment.

The manager talked us through the booking system which is fully computerised and staff we spoke with told us they found the system easy and effective to use.

All people's records were kept on the computer. We selected three people's records to check. We noted people's medical history was checked before any treatment took place and clear aftercare advice was given to them at the end of their treatment. We saw records that showed people's medical histories and soft tissue mouth checks were completed and treatment plans were given to them. People we spoke with confirmed that this was the case and felt involved in their dental care. One person told us,” I am very happy with the service I receive, the staff are very friendly and polite, I do not have any complaints or concerns”.

This all showed that people’s needs were assessed and care and treatment was planned and delivered in line with their treatment plans and ensured their safety and welfare.

We spoke with five members of staff working at the practice at the time of our inspection visit. Staff told us they knew what to do in the case of an emergency and told us they had received training in basic life support and medical emergencies. Staff told us that they had access to all the equipment they needed and there was always a sufficient supply of sterilised instruments. We saw the practice had an automatic external defibrillator (AED) and were told staff were appropriately trained in its use. We checked the practices emergency oxygen supply and found it was kept in accordance with the manufacturers and required Dental regulations. We saw that procedures were in place to ensure that the use of x-rays were safe.

This all showed there were arrangements in place to deal with foreseeable emergencies.

We saw that staff were supported in their continuing professional development because training courses were provided and time allowed for staff to take part. The commitment to continued training meant that there was opportunity for staff to incorporate the latest guidance and best practice in patient care.