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Birchfield Dental Practice (New Milton)

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Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 76.24 KB

Overview

Inspection carried out on 26 June 2013

During a routine inspection

At this inspection we were supported throughout by the manager. We spoke with dental nurses, dentists and five people who used the service.

The five people we spoke with gave positive views and comments on the practice. Comments we received were,” I have been coming here for years, I am very happy with my treatment” and “My dentist always gives me good information about my treatment and I am given time to think about what I would like done”.

The practice was welcoming and informative. We saw there was a range of information leaflets and guidance available for people who used the practice. We saw the practice was clean throughout and received comments from people confirming this.

We saw the practice was clean throughout. People we spoke with during our inspection were very complimentary about the standard of cleanliness throughout the practice.

Staff told us they were supported to attend training that was relevant to their role and we saw records that confirmed this.

We found the provider had an effective system in place to regularly check and monitor the quality of the service. We saw analysis from patient satisfaction questionnaires that patients were generally very happy with the service they received.