The Care Quality Commission
  • Dentist
  • Dentist

Archived: City Dental Hartlepool

115A York Road, Hartlepool, Cleveland, TS26 9DL

Provided and run by:
City Dental (Dental Prosthetics) Limited

All Inspections

25 April 2013

During a routine inspection

We found that people's dignity and independence was respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. One person we spoke with told us, "It is terrific here, as someone who is frightened of the dentist I can say that I would not want to go anywhere else now".

People experienced care, treatment and support that met their needs and protected their rights and this care and support was provided by suitably qualified, skilled and experienced staff, in a clean and hygienic environment. One person told us, "I have never had any concerns about cleanliness".

There was an effective complaints system available and we found that complaints people made were responded to appropriately.