The Care Quality Commission

Archived: Crossroads Association Uttlesford

Citizens Advice Bureau, Barnards Yard, Saffron Walden, Essex, CB11 4EB (01799) 513496

Provided and run by:
Crossroads Association Saffron Walden

All Inspections

30 May 2012

During a routine inspection

We visited the office on 30 May 2012 and spoke with four people using the service on the phone and they told us that they were happy with the service. The service distinguished between carers and people cared for, to clearly address who was receiving support and in what role. We spoke with both carers and people cared for to get information about the quality of service.

One carer explained that staff from the service 'sit with my husband as this is what we need, so that I can get a bit of rest.' Another person who was cared for told us that staff are always on time and that they stayed the agreed length of time. They added that staff would contact them if they were going to be late, as 'had happened only once in years'.

All four people confirmed that they knew who to contact in case that they were not happy with any aspect of staff conduct, but two of them added that they 'never had any cause for concern'.

All four people confirmed that they could make decisions and that they were involved in planning the service.