• Doctor
  • Urgent care service or mobile doctor

Archived: ML Services and Training Ltd (Bradford Base)

6 Hatcham Close, Bradford, West Yorkshire, BD15 7UF 07789 685791

Provided and run by:
M.L. Services And Training Limited

All Inspections

21 January 2014

During a routine inspection

We found that there were processes in place that ensured staff treated people with respect and the provider was confident that staff, whilst dealing with members of the public, were professional at all times. We also found that staff were taught, and followed, suitable risk assessment processes and accurately documented care interventions.

We found the provider had suitable processes in place to ensure staff understood safeguarding and how to report any concerns. We also found staff were suitably trained and expected to maintain appropriate levels of expertise especially in relation to basic life support and first aid.

We found there was a process for managing complaints and people could find who to contact via the provider's website. We found the policy discussing complaints lacked detail in some areas, for example, the timescales for responding to someone who made a complaint.