Archived: North East Lincolnshire Council Children's Health Provision

People who used the service told us the staff had been very supportive and had liaised with other agencies as required to ensure that appropriate care was provided.

There were effective systems in place to reduce the risk and spread of infection. People told us that they had observed good practice in infection prevention and control.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work. People who used the service told us they liked the staff and confirmed they saw a consistent group of staff.

People told us they were very satisfied with the service and had not made any complaints. There was an effective complaints system available and comments and complaints people made were responded to appropriately.

People felt safe as care plans were in place and followed by staff in order that people's needs were met. People told us, 'Staff ensure the families are fully involved in the care planning, delivery and any reviews.'

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. Staff told us the training was very good. They also said that if they identified a training course that would help them with their job, this was always considered by managers and they were usually able to attend.

The provider had an effective system to regularly assess and monitor the quality of service that people received. There was a complaints policy and staff took account of complaints and comments to improve the service