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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF | 80.48 KB

Overview

Inspection carried out on 19 December 2012

During a routine inspection

We spoke with three people who use the service by telephone. They told us staff were kind and respectful. One person said, “They’re polite and we have a chat. We have fun.” Another person told us, “They are quite pleasant and we always have time for a little chat.”

One person told us support staff always arrived on time and they were never rushed. They said, “They are better than anything we have ever had, they always arrive dead on time and never leave early.”

One person told us their support worker helped them with their on-line shopping. They told us, “We do my on line shopping every Tuesday, but it’s Christmas next Tuesday so I’ve had to do it early.”

People told us staff were competent and knew their roles. One person said, “I always have the same carers. They are very good.” Another person said, “They know what they are doing.”

We asked people if they knew how to complain. The people we spoke with told us they had a booklet in their file about how to make a complaint. One person told us, “It tells you everything you would ever need to know about complaining, but I don’t have to. If I had a problem I would speak to the manager.”