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Inspection report

Date of Inspection: 9 September 2014
Date of Publication: 3 October 2014
Inspection Report published 03 October 2014 PDF | 77.01 KB

Overview

Inspection carried out on 9 September 2014

During a routine inspection

A single inspector carried out this inspection. At the time of the inspection there were 60 people using the service. We talked with six people or their close relative. We talked with four staff and the manager and looked at the care records of six people using the service. We examined training records and the documentation relating to quality audits.

This helped us to answer the questions below:

Is the service safe?

Risk assessments were in place to identify the risks to the people using the service and identify action needed to reduce these risks.

People told us they had confidence in the staff looking after them and felt staff understood their needs.

We found that safeguarding policies and procedures were in place, staff understood their role in safeguarding the people they supported and knew how to take appropriate action if they had a concern.

Is the service effective?

Care plans were developed with the involvement of the people using the service and reflected their needs and preferences.

The service collaborated with other professionals and services to ensure people’s health needs were identified and met.

Staff were provided with training and development to ensure the provision of effective care.

Is the service caring?

People told us staff were friendly and caring. They said they felt well supported and one person said, “They do everything I ask them to. I am very happy with the care.” Another person said, “They do a wonderful job.”

People told us staff respected their privacy and confidentiality. They felt they could trust staff not to discuss private information with others.

Is the service responsive?

People were provided with information on how to make a complaint and told us they felt able to raise any issues with the staff or manager.

Staff listened to feedback from people using the service and responded to this wherever possible. We saw examples of changes made to the times and frequencies of visits to better meet the needs of the person using the service. The manager said, “We go to lengths to make sure they (people using the service) get what works for them.”

Is the service well led?

Policies and procedures were in place and accessible to provide staff with information and guidance on issues relevant safe and effective service provision.

The manager was available to staff and people using the service and staff felt well supported to carry out their roles.

Quality audits were carried out to assess and monitor the quality of care and introduce improvements.