Archived: Centre for Health

People had their individual needs assessed before commencing treatment. Staff were trained to deal with emergencies and there was appropriate equipment in place.

The centre had a suitable design and layout. It was well maintained throughout. There were appropriate arrangements for the disposal and collection of clinical waste and sharps.

There was a robust recruitment and selection process in place with evidence of checks being undertaken for new employees. Staff had the appropriate qualifications, skills and knowledge for their roles. Staff completed a thorough induction process followed by on-going professional development.

The provider had effective systems in place to monitor the quality of service provision through feedback and audits. The provider had an effective process in place to deal with incidents, risks and complaints.

We reviewed the providers documents. These were comprehensive, robust and were of good quality. There was regular monitoring of systems in place. This ensured that people were cared for in safe premises which had appropriate equipment to meet their needs. The registered manager told us that staff were trained to use specialist equipment. They would not be allowed to use equipment until completed training to ensure safety for people who use services. The premises were spacious and were of high standard and was well maintained.