9 February 2012
During an inspection looking at part of the service
Five of the six people that we spoke with said that they had regular care workers who visited them.
Everyone that we spoke with expressed satisfaction with the care workers who visited them. They also told us they were happy with the care they received.
People also told us that the care workers mostly arrived on time.
Three of the six people we spoke with expressed satisfaction with communication by the agency and three did not.
All six people that we spoke with said that they had never had to make a formal complaint. Three of the people that we spoke with said that they did not know the agency's formal complaint process but said that they would telephone the agency office if unhappy.