Archived: K2 Care South West Limited

Updated 26 February 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We gave the service prior notice of the inspection because the registered manager is often out of the office providing support to people and staff. We needed to be sure that they would be there. This was the first inspection of the service.

Inspection site visit activity started on 8 February 2019 and ended on 15 February 2019. The inspection was carried out by one inspector. We visited the office location on 8 February 2018 to see the registered manager, speak with staff; and to review care records, staff records and policies and procedures. Following this we visited two people in their homes and spoke with them and a member of staff and one of the provider’s directors. We also received the views of a social care and a health care professional.

We reviewed records for people using the service and checked records relating to staff recruitment, support and training and the management of the service. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law.

Updated 26 February 2019

K2 Care South West Limited Head Office First Floor provides personal care to people with a range of needs, including learning disabilities, in their own home or shared accommodation. At the time of our inspection visit the service was being provided to three people.

This was the first inspection of the service. The service had been registered in July 2016, although had only been providing a service to people since October 2018.

K2 Care South West Limited Head Office First Floor (known to people and professionals as K2 Care) had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We heard positive views about the service such as, “From my point of view as a Social Worker assessing and reviewing a client who has K2 Care as a provider is very positive” and “I have recommended their service to other colleagues and will use this service as necessary in future”.

People were protected from harm and abuse through the knowledge of staff and management. Robust staff recruitment procedures were used and staff were supported through training and meetings to maintain their skills and knowledge to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received support from caring staff who respected their privacy, dignity and the importance of developing their independence.

There were arrangements in place for people and their representatives to raise concerns about the service. Effective quality monitoring systems were in operation. The registered manager was approachable to people using the service and staff.

Further information is in the detailed findings below.