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Sunnymede Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 18 October 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

Overview

Inspection carried out on 18 October 2012

During a routine inspection

People we spoke with told us that they were happy with the care and support provided by the home. People told us that they were assess before they came to live at Sunnymede. They said they were involved with developing their care and support plan and that staff treated them kindly and politely. For example one person said �I feel safe here there is nothing to worry about. I have no complaints. Another person said if I am not happy I will let staff know but I am ok�.

We saw that the provider had a policy on safeguarding people from abuse and that staff had attended training to ensure that people who live in the home were protected from the risk of abuse.

We saw that the provider had an effective system in place to regularly monitor the quality of service that people received.

We found from speaking to the people living in the home, staff and looking at the staff rota that that there were insufficient numbers of suitably qualified, skilled and experienced staff at all times to meet the needs of the people who used services.