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Sunnymede Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 12 November 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF


Inspection carried out on 12 November 2011

During a routine inspection

People looked relaxed and comfortable in the company of the staff. People were being supported by the staff team with their range of needs. The staff were polite and respectful when helping people with their care. We found that there were not consistently enough staff on duty to support people so that all of their needs were met. One person who uses the service told us, �you feel like you are in a queue, there are not enough staff these days�.

The newly introduced care plan format was comprehensive in the areas of a person�s life that it looked at. We saw that the care plan format included people�s physical, psychological and spiritual needs, as areas staff should consider when planning what care they required.

People were cared for by staff who knew what to do to protect them from abuse. There was guidance information for staff to follow if an allegation of abuse was made.

The environment was mostly adequately maintained. There was a strong offensive odour in the main lounge. There was a window that was marked as dangerous in an occupied bedroom. The window was loose in the frame and could have been a risk to people. We contacted the providers during our inspection .They have taken action to make the window safe.

We saw a system that the providers were in process of using for monitoring and checking the overall care and services for people at the home. People would benefit if the quality monitoring process included an action plan, with realistic timescales to show how the service will be improved and developed at Sunnymede.