The Care Quality Commission
  • Dentist
  • Dentist

Archived: Castle Street Dental Practice

51 Castle Street, Dover, Kent, CT16 1PT (01304) 201210

Provided and run by:
Dr Michiel Cornelius

Important: The provider of this service changed. See new profile

All Inspections

28 January 2014

During a routine inspection

All of the patients with whom we spoke gave us positive feedback about the practice. All said that the quality of care was very high and that staff had the skills and experience to meet their needs and provide a good service. We ask a range of questions about the quality of the service provided and all comments made were very positive with no concerns raised.

Patients that we spoke with told us that they were encouraged to make independent decisions about their dental needs; and were offered a choice of treatment options and gave consent. One patient told us "Yes everything is explained". Another said "He asks for consent to any treatment before it starts".

Patients we spoke with said "Yes I am very happy; I have no concerns about the quality of care". One patient told us 'I have been coming here for years, my wife and I am very happy".

Although the practice was clean there were no records to show that a risk assessment was in place to help ensure and maintain good standards of hygiene as required by the Health Technical Memoranda 01-05: Decontamination in primary dental care practices (HTM 01-05).

The practice enabled patients to give feedback following a consultation at the reception desk. Regular patient satisfaction feedback forms had also been collected and encouraged to be completed to enable the practice to monitor the quality of care. Regular health and safety audits and checks were also in place.