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Archived: Crossroads Care in Cheshire West, Wirral and Shropshire

Woodcourt Building, Riverside Park, Southwood Road, Bromborough, Wirral, Merseyside, CH62 3QX

Provided and run by:
Cheshire West and Wirral Crossroads Limited

All Inspections

22 November 2012

During a routine inspection

During our inspection we spoke with two relatives of people who used the service, who were happy with the care and support provided by Crossroads Care in Cheshire West, Wirral and Shropshire. One person told us that 'the carers are very kind" and another said 'they're very reliable". We also saw feedback received by the organisation via their quality assurance phonecalls. Almost all feedback received was positive and comments included:

'Mum is in good hands'.

'Gives me peace of mind'.

We found people were treated respectfully and given support to have their say in how they wanted to be helped and were supported to do the things they wanted to do.

The people who accessed the service provided by Crossroads Care in Cheshire West, Wirral and Shropshire were supported by staff who were appropriated recruited, well trained and experienced at supporting them

28 October 2011

During a routine inspection

We spoke with carers of people who receive support from the agency; we were told that staff supplied by the agency are kind, courteous and knowledgeable about the needs of the people they were supporting.

Following a re-assessment of one persons' needs agency records stated that one relative had commented that the family were 'very much satisfied with the care and support'.

People we spoke with told us that they thought the staff had the right skills and experience to provide support to their family members.

We were told by families that the agency regularly contacts them to make sure they are satisfied by the service they receive.