Archived: Ridgeway

To maintain and promote people's health and well being, they were supported to access a range of healthcare services and social activities, which took place in and out of the home.

People who used the service had no concerns about how they were being treated and looked after. They said that they were treated well and enjoyed taking part in the social activities.

Staff were knowledgeable about their roles and responsibilities regarding safeguarding vulnerable people from abuse, including financial abuse. Staff were also clear about their roles and responsibilities in whistle blowing procedures.

Work was in progress to continue to improve the external premises of the home. Checking and recording systems were in place to ensure that the home was a safe place to live, work and visit.

Improvements had been made regarding the standard and quality of care and financial records. Records were held in a secure way.

People expressed their views and were involved in making decisions about their care and treatment. We spoke with people who told us that staff members included them in making decisions.

Care and support was provided in a way that ensured people's safety and welfare. However, care was not planned adequately to provide staff members with guidance about every person's needs. We found that people were encouraged and supported to participate in activities in the home and in the wider community. People had been involved in their care planning and agreed with the care that was provided.

There were systems in place to make sure people were safeguarded, although these were not all recent. Staff members had received training and confirmed how they would report possible abuse. People's financial records were correct, although some incorrect entries continued. Restraint was not used by staff at the home.

Staff rotas and training information showed there were enough qualified, skilled and experienced staff available to meet people's needs. People using the service and staff members said there were enough staff available to meet their needs.

People who used the service were asked their views about their care. The service was adequately monitored and audits identified where issues had occurred.